What is personal data?
Under Indian law, “personal data” refers to information that relates to an identified or identifiable individual. This includes details such as your name, age, gender, phone number, email address, and more sensitive data such as medical history, health details, and biometric data.
In simple terms, personal data is any information that can be used to identify you directly or indirectly.
What does this notice cover?
This Privacy Policy explains how Vivo Body & Skin Clinic, Mumbai collects, uses, stores, and protects your personal data. It also explains your rights under the IT Act 2000, the SPDI Rules 2011, and, where applicable, the Digital Personal Data Protection Act 2023 (DPDP Act).
This policy applies to:
- Our website and online booking forms
- Our clinic operations
- Any external systems used for data management and treatment support
What personal data do we collect from our website?
- Name
- Email address
- Telephone numbers
- Treatments of interest
- Location (to suggest the nearest clinic)
- Purchase history (if applicable)
Some forms may allow you to provide additional information voluntarily. All data is transmitted via secure email. We do not store your form data on the website, except in case of online purchases or confirmed bookings.
What personal data do we collect at our clinic and through external services?
- Digital photographs (before and after treatments, with your consent)
- Consultation details and treatment notes
- Age, gender, and weight (when relevant for treatment)
- Medical history (where necessary for safe treatments)
- Address and billing details
How do we use your personal data?
We use your data lawfully and responsibly for:
- Service delivery – To provide safe and effective treatments.
- Consultations – To recommend treatments suited to your health profile.
- Communication – To confirm appointments and share updates via phone, SMS, or email.
- Marketing communications – Only if you have opted in to receive promotional content.
- Treatment progress – To track results and adjust treatment plans.
- Special offers – With your consent, to inform you about new packages or discounts.
Your personal data will never be sold or misused.
What are your rights?
Under Indian law, you have the right to:
- Know – To understand how your personal data is collected and used.
- Access – To request a copy of the personal data we hold about you.
- Correction – To update or correct inaccurate information.
- Erasure – To request deletion of your personal data (unless retention is legally required).
- Consent withdrawal – To withdraw consent for marketing communications.
- Grievance redressal – To raise concerns with our Grievance Officer.
How long do we keep your personal data?
We retain your personal data for up to three years from your last interaction with us, unless required longer for medical, legal, or regulatory purposes. You may request earlier deletion via our contact page.
How and where do we store your personal data?
- All personal data is stored securely within India, in compliance with the IT Act, 2000, and DPDP Act, 2023.
- Data is protected through encryption and access controls.
- Sensitive data like medical history is used strictly for providing treatments and stored with consent.
Do we share your personal data?
We do not share your data with third parties for marketing. Your personal data may be shared only with:
- Our in-house doctors and specialists for treatment purposes.
- Legal or regulatory authorities, if required by law.
Cookie Information
Cookies are small text files stored on your device. Vivo Body & Skin Clinic uses cookies for:
- Website functionality (basic performance and security)
- Analytics (to improve site usage)
Our hosting provider uses a secure, anonymous cookie for load balancing. No other cookies will be stored unless you provide consent. Please see our Cookie Policy for details.
Accessing Your Personal Data at Vivo Body & Skin Clinic
You can make a Data Access Request to know what personal data we hold about you, or to request correction or deletion.
- Most requests are free of charge.
- We aim to respond within 14 working days, and no later than 30 days.
- If requests are repetitive or excessive, we may charge a small administrative fee.
How to Contact Us
If you have any questions or requests, please contact us:
Vivo Body & Skin Clinic
706, SRI KRISHNA BUILDING,
Andheri West, Mumbai, Maharashtra-400053
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to remain compliant with laws and to reflect changes in our services. The updated version will always be available on our website, and significant changes will be highlighted upon your next visit.
